I took my car in a whole ago to see if they could fix an oil leak. I called and asked if they did free quotes and was assured they did. When they called and gave me the quote I decided to not do the repair. When I got in they tried to charge me 120 bucks for stuff they never told me they were going to do I agreed to pay sixty because some of what they had to do was due to me overfilling the oil so they had to drain it. I believe in being fair so I paid half but the other half was straight up attempted robbery. Highly dishonest.
Thank you for your review Alexander! I apologize for your poor experience. I don't know who told you we do free estimates, because that has never been the case. Our highly trained technicians need to be paid for their time spent on a vehicle. Reviewing your file, all that was done was finding the source of the oil leak and a complimentary courtesy inspection, that we do on every vehicle. We believe in upfront and honest communication. It appears that you have had an extremely similar issue at another shop before. Again, I apologize for your experience, we will have a meeting in your honor to discuss what we can do better.
- Denny's Auto