I love the staff and these guys know what they are doing. I sadly had to knock off a couple stars because of their pricing. I could have had the same work for less from the dealership. This is what happened... a check engine light came on. It read a code that said it had low fuel pressure but it could mean a few things. I needed a mechanic to discover which component was failing. Denny’s charges $135 to diagnose the problem. I decided to take it there thinking it would ultimately be less expensive than the dealership. They reported that it was a fuel pump. No problem, I thought, because I have a service agreement with a $100 deductible. The warranty company approved the claim but Denny’s wanted $380 instead of the $100. They explained that their mechanics are highly trained, which is expensive, and that they provide a 3 year warranty on the part. They said the warranty company would not pay the full price of the replacement pump. But when I spoke to the warranty people and they said they’d pay the full price of the pump which is $476 as well as the labor and diagnostics charges. Denny’s wanted $600 for the pump (which I confirmed from the dealership was $476), plus Denny’s did not ask the warranty to pay for the diagnostic fee, which they said they’d pay for, so I was having to pay that as well. It turns out I could have taken the car to the dealership and only paid $100 total. Not $380 that Denny’s wanted. I picked up the car and paid $135 and took it to the dealership where they replaced the pump and charged me $100 for the deductible. My total cost was $235 but it should have been $100. In the end I wasted a ton of time and paid $135 more than I should have. I like Denny’s and believe in the mechanics but if I need work again I will do my pricing research before I go back there.
Thank you for your honest review Dan! I apologize for the experience you had here last week regarding you Infiniti QX80 that had a Check Engine Light on. We pride ourselves in being able to communicate clearly with insurance companies and providing the best service possible. Usually insurance companies will not pay diagnostic charges, however it looks like your insurance company will, we failed to communicate properly with your insurance company and for that we apologize. If there is anything I can do to help this situation in the future and regain your confidence in our services please let me know. - Mitch Moncur
- Denny's Auto